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  • Update your account details

    Email Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Change my email address'. Enter your new email and select 'Save changes'. Foll...

  • Why is FindSomeone closing?

    Why are you closing FindSomeone? We've made the tough call to close FindSomeone from 30 November 2026. It's not a decision we made lightly, but it means we can put our energy and resources into the parts of Trade Me we can keep growing and improving...

  • How do I remove my profile from FindSomeone?

    Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Select 'Remove my profile'. Please let us know why, and if you have any further comments or suggesti...

  • How do I cancel a paid subscription?

    Unsubscribing from Gold or Privacy Plus is quick and easy. To unsubscribe: Open the drop-down menu in the top-right and select 'Account settings'. Select the 'Account settings' tab. Choose the option to cancel yo...

  • Favourites

    Favourites let you save your favourite members, so you can easily find them later on. Adding a favourite To add a favourite, select 'Favourite' (★) in your Matches, on profile pages, or in search results. Viewing your favourites T...

  • Who's Viewed Me

    'Who's Viewed Me' lets you see who's been checking out your profile. This feature is only available to Gold members. To see who's viewed you, select 'Who's Viewed Me' () from the left-hand navigation. Gold members and Privac...

  • Why has my card been charged?

    Gold and Privacy Plus memberships are subscriptions, charged monthly, after your initial subscription period. Your Gold or Privacy Plus subscription can be cancelled at any time. Check your next payment Open the drop...

  • Why does my Facebook login no longer work?

    Findsomeone members are no longer able to login to their Findsomeone accounts with Facebook. How do I log in now? To log in, you'll need to enter your Findsomeone username or email, and password. If you don't know your password, select '...

  • Problems receiving emails

    We know it's frustrating when you're not receiving the emails you want. If that's the case, give these a go: Check your 'Email settings' page to check you're subscribed to the emails you want us to send you. Confirm wh...

  • Privacy & email settings

    Privacy settings Choose who can view your profile and photos, and where we show your profile. To change your privacy settings: Open the drop-down menu in the top-right and select 'Account settings'. ...

  • Gold

    FindSomeone is closing on 30 November 2026, and we're no longer accepting new Gold sign-ups or upgrades. If you're already a Gold member, you can keep using your Gold features as normal until we close. Read more about the closure here. Gold member...

  • Privacy Plus

    Privacy Plus empowers you to be in control of your privacy on the site. You can be more selective about who can see your profile and contact you. Gold members have Privacy Plus included. For Basic members, Privacy Plus is $4.95 per mon...

  • Logging in

    Wrong email or username Check that the email or username you enter is correct. If you're using your email, make sure you've confirmed any recent changes. Wrong password If you can't remember your password and need a new one...

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